Good news! Your pharmacy benefits are now administered by MedImpact. Here’s what you need to know.
MedImpact Healthcare Systems, Inc. (“MedImpact”), a company that has provided convenient healthcare solutions to millions of people for more than 35 years, will be administering your pharmacy benefits going forward. Together, we are committed to ensuring a smooth transition.
- There are no actions you need to take!
- You can continue to use your member ID card, and the customer care phone number on the back of your member ID card will remain the same.
- Access your benefits and services as you always have. You will begin to see the MedImpact name and colors on your materials and on the member portal and mobile app. Your experience will remain the same during this transition.
Elixir Mail is now Birdi and Elixir Specialty Pharmacy is now Specialty by Birdi. If you were using either service for the home delivery of your medications, your prescriptions were automatically transferred for your convenience. You should have received notice in your last medication shipment. If you have any questions, please visit: Birdi Mail: birdirx.com/mail-order or Specialty by Birdi: birdirx.com/specialty.
If you were using the Elixir member portal to manage your pharmacy benefits, you can continue to use the member portal at elixirsolutions.com with your existing log in and password. If you use the Elixir mobile app (either iOS or Android), you do not need to download a new app, and your current username/password will still work.
If you have any questions or concerns, please refer to the back of your member ID card for the appropriate customer care phone number or use the BIN number on the front of your card to select the appropriate contact information below.
Rx Benefits for BIN 009893 (ROI)
800-361-4542 (TTY: 711)
Birdi Mail Order Pharmacy
855-247-3479 (TTY 711)
Specialty by Birdi
1-833-546-0799 (TTY: 711)
specialtybybirdiohio@birdirx.com
Rx Benefits for BIN 800004 (MTK)
800-771-4648
Birdi Mail Order Pharmacy
855-247-3479 (TTY 711)
