COVID-19 (Coronavirus) Announcements

from TakeCare Insurance Co & FHP Health Center

TakeCare

In an effort to be proactive with the current state of preparedness for COVID-19, TakeCare’s highest priority is to ensure the health and safety of our members, staff, families, and community while continuing to serve our members at the highest level possible.Guam is currently under PCOR2 and here is what you can expect on TakeCare’s services:

  1. TakeCare will continue to operate at a limited capacity at our administrative offices on Guam and Saipan. Essential personnel continue working remotely to provide services during this period and observe social distancing. We encourage customers to transact business over the phone or via email. If it is critical to visit our office, please schedule an appointment(see below).
  2. Customer Service and Medical Referral Services (MRS) remain primarily available to you by phone or e-mail.
  3. For urgent eligibility or coverage inquiries, members are advised to call TakeCare Customer Service at (671) 647-3526, Monday-Friday, 8am-5pm ChST. Non-urgent inquiries should be sent to us at customerservice@takecareasia.com.
  4. For medical referral or prior authorization inquiries or requests, please call TakeCare MRS at (671) 300-5995 or via email tc.mrs@takecareasia.com

Office Visits Available By Appointment Only

Effective May 18, 2020, if there is a genuine and urgent need, a limited number of Customer Service and/or Medical Management staff are available to meet with you inperson by appointment only at our Tamuning or Garapan offices. 

Please call (671) 647-3526 (Guam) or (670) 235-0994 (Saipan) to schedule an appointment in advance. No walk-ins allowed. And we again advise that, if you absolutely don’t have to come in, the preferred methods for interactions is via telephone and email (see above). 
 
The wearing of masks, temperature checks, and social distancing will be strictly enforced for anyone entering our offices for your safety and those around you. If you aren’t wearing a mask or if your temperature is over 100oF, you will not be allowed to enter the office. Please note that masks will not be provided. You must bring your own mask.

Due to the restricted waiting area space and the need for temperature screening, we ask that you arrive at least 10 minutes prior to your appointed time. To maintain social distancing, you may also be asked to wait outside until we can service you.
 
In compliance with CDC and DPHSS COVID-19 guidelines on social distancing, only adults with appointments will be allowed to enter the office. If you need to be accompanied by someone during your visit, please make those arrangements when setting your appointment. 

These restrictions may be difficult for patients and their loved ones, but TakeCare is taking these necessary steps to protect you and our staff. Limiting the number of individuals in the office is temporary and is being done for the safety of everyone.

Drop Box Available
A drop box for documents and payments is available at TakeCare’s Customer Service offices in Tamuning and Garapan. 

Pay Online Service Available
Members may visit our website on www.takecareasia.com to make payments on Medical and/or Dental Premiums

Temporary Benefit Enhancements

To increase access to consultation services under the governor’s emergency declaration relating to COVID-19, we’ve updated our TakeCare coverage policy to cover the following services from March 16, 2020 to July 30, 2020, or until the public health emergency is extended or terminated earlier by the US Secretary of Health & Human Services (HHS).

  • Coverage for the COVID-19 test and associated visit under the preventive care benefit, at no cost to members, provided these tests and visits are not covered by the Public Health System
  • TakeCare has expanded its Telehealth benefit coverage to include audio and video services using a computer, tablet or smartphone in addition to phone consultation for primary and specialist consultation. TakeCare encourages its members to use telehealth services to limit potential exposure in physician offices. Contact your provider regarding the availability of telehealth services. When related to COVID-19 testing and associated visit, applicable member share (copay, coinsurance, deductible) is waived. Otherwise, member share applies. (Contact your provider regarding the availability of telehealth services)

The following temporary benefit enhancement ended June 1, 2020:

  • Allowing for early medication refills at in-network retail pharmacies for an additional 30 days for members who meet criteria


Click here for Travel Advisory



Provider Relations

For provider relations, our contracting team will continue to work remotely to provide limited services. Providers should continue to send their claims electronically (EDI or secured email) and all claim payments from TakeCare will be mailed out. 

For inquiries, TakeCare’s contracting teamcan be reached through the following e-mails:
Primary e-mail: TC.Provider@takecareasia.com

Genesis Dela Rosa
Contracting and Credentialing Specialist
Genesis.DelaRosa@takecareasia.com
 
Donabel A. Little, MPH, NDTR, CDM, CFPP, ACE-CHC
Clinical Quality, Wellness and Contracting Manager
Donabel.Little@takecareasia.com
Mobile (671) 686-3678

We are continuing to monitor the news, updates, and guidance from DPHSS, World Health Organization, the CDC, and other agencies regarding the 2019 Novel Coronavirus (COVID-19) and will adapt our operating procedures accordingly. For the latest updates, visit our website or follow us closely on social media.

Thank you for your continued support and trust in TakeCare Insurance Company, Inc. for your health insurance needs and coverage. TakeCare is committed to providing you and your dependents quality health insurance services.
 

FHP Health Center 
For the most up-to-date information, please visit our Facebook page, website or you can call our main phone line at 646-5825 extension #8174.
 
FHP Revised Hours(as of June 01, 2020)
FHP Health Center now open longer, later hours for YOU!
Updated Temporary Revised Hours during Covid-19 Pandemic: Effective Monday, June 1, 2020, FHP Health Center is open from 8:00am – 8:00pm, Monday thru Saturdays. 10:00am – 6:00pm Sundays. DLS laboratory at FHP Health Center will mirror FHP’s hours of operation.

Mega Drug III at FHP is open from 8:00am – 6:00pm, Monday thru Saturdays. Closed on Sundays.

  • Telehealth appointments now available
  • Online payment now available
  • Same day appointment available
  • No appointments needed for Urgent Care

Before you arrive:

  • Appointments will be scheduled (except Urgent Care) to allow for social distancing

When you arrive:

  • In order to comply with local governmental mandates, we will be limiting access to the clinic to patients only. No escorts will be allowed unless necessary for a disabled client. For minors, one adult can escort the patient.
  • Before entering the clinic, all patients will be screened and their temperature will be taken. If anyone has a temperature of 100.0 Fahrenheit or higher, they will be asked to reschedule and be seen at FHP Urgent Care.
  • There will be a NO MASK, NO ENTRY POLICY. All patients will be required to wear a mask before entering clinic. If you have an infant, please place a blanket over their stroller or car seat. If you have a toddler, apply a scarf to their facial area shielding the nose and mouth area for environmental exposure.

Our clinic will look different when you come in:

  • Seating in the lobby will be limited and spaced to comply with social distancing guidelines.
  • The front desk check-in area will have clear acrylic sneeze guards to protect patients and staff.
  • Each department will be limited to comply with social distancing guidelines.
  • Our lobby area will routinely undergo a disinfection process using EPA approved disinfection agents.

The way we greet each other will be different than before. We may not be high-fiving, fist-bumping or hugging, but our connection to each other will remain strong during this time. We look forward to seeing you again and are happy to answer any questions you may have about the steps we have taken to keep you, and every patient, safe in our practice. 

Our staff will do their best to reach out to every patient in the coming weeks to help schedule and confirm appointments. We will do our best to keep waiting times to a minimum while maintaining new protocols for everyone's safety.

FHP Dental Center patients please call 646-5825, press 2 to make an appointment, then press 2 to schedule an appointment or for inquiries.

FHP Vision Center patients please call 646-5825, press 2 to make an appointment, then press 3 to schedule an appointment or for inquiries.

Vision and Optometry services include:

  • Valid prescription refill for eyeglasses or contact lenses;
  • Frame adjustments (curbside drop off and pickup only; please call (671) 646-5825, Press 2, before proceeding through curbside drop off and pick up)
  • Eye Exam with Optometrist.

Any urgent visits will still require patients to call in and schedule an appointment. 

For any optical services such as eyeglasses, frames, or contact lenses, please email albert.soriano@fhphealth.com.
 

Click here for detailed schedule


We understand that you and your family may be anxious about COVID-19. We want to assure you that FHP Health Center has a rigorous infection-prevention protocol that meets local, state, and federal regulations.
 
Our top priority is to ensure you and your family’s safety at all times. Please, take a moment to determine if you meet any of the following criteria listed below:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing 
  • Traveled or been near a person who has tested positive in the last 30 days

If you answered “yes” to any of the criteria above, call the FHP Health Center at 646-5825 EXT. 8174, Saturdays through Thursdays between 8am-6pm.
 
FHP Medical services are open to serve you. Our medical services are Urgent Care, Adult Medicine, Pediatric, Radiology and Cancer Center.
 
In compliance with CDC and DPHSS COVID-19 guidelines on social distancing, FHP Health Center has temporarily implemented limitations on patient chaperones.
 

  • For minor or pediatric patients – only 1 guardian or parent to accompany patient
  • For adult patients – 1 chaperone for elderly and adult that needs assistance.
  • For adult able patients – no chaperone allowed

 
These restrictions may be difficult for patients and their loved ones, but FHP Health Center is taking these necessary steps to protect patients, staff and community. Limiting the number of chaperones is temporary and is being done for the safety of everyone
 
FHP Health Center has implemented a COVID-19 screening process at all building entrances. Prior to entering the clinic, a screener at the door will interview you and your family members. The screener will determine if you will require additional assessment at our designated isolation area by a nurse and provider or are able to enter the clinic.
 
As a reminder, the best prevention includes washing your hands frequently, observing cough etiquette, stop touching the facial area, maintaining a social distance and avoiding large crowds.
 
Thank you for choosing FHP Health Center for all your health care needs. We will always be committed to protecting your safety while maintaining a high-quality of care.
 
We’re all in this fight to stop the spread together. Thank you for your cooperation.