COVID-19 (Coronavirus) Announcements

from TakeCare Insurance Co & FHP Health Center

TakeCare

Governor Lou Leon Guerrero declared the reinstatement of Pandemic Condition of Readiness 1 (PCOR1) on August 16, 2020 for a minimum period of 2 weeks. In an effort to flatten the rising curve of positive COVID-19 cases, the governor has issued a second executive order, effective August 21, 2020 at noon to close all non-essential businesses. 

In compliance with the governor’s executive order, TakeCare has CLOSED its administrative offices on Guam until the executive order is lifted. All personnel are working remotely to provide continued services during this period. 


Here’s is what you can expect of TakeCare’s services:

For Members

  1. TakeCare’s member service staff is available to assist you by phone or email, Monday-Friday, 8am-5pm ChST. 
  2. For notification of emergency service, in-patient services or admission notification, medical referral or prior authorization inquiries or requests, please call TakeCare Medical Referral Services at (671) 300-5995 or via email tc.mrs@takecareasia.com


For Providers

  1. All provider relations and claim staff are working remotely to provide continued services during this period, Monday-Friday, 8am-5pm ChST. 
  2. For prior authorization inquiries or requests, please call TakeCare Medical Referral Services at (671) 300-5995 or via email tc.mrs@takecareasia.com

All premium payments are encouraged to be done through the Online Bill Pay Portal (pay.takecareasia.net) or TakeCare Website Payment Portal (https://pay.takecareasia.net/general_payment_page). For any inquiries, please contact your Account Executive and/or our Membership Accounting Services (“MAS”) team at MAS@takecareasia.com

A dropbox is available on the first floor at Customer Service for document submission/payment drop off. Please place these materials in a sealed envelope with your name/contact no/email so we can confirm receipt.

For the most up-to-date information, visit our website: https://www.takecareasia.com; download our mobile app, or visit our Facebook page, https://www.facebook.com/TakeCareInsurance.


Temporary Benefit Enhancements

To increase access to consultation services under the governor’s emergency declaration relating to COVID-19, we’ve updated our TakeCare coverage policy to cover the following services from March 16, 2020 to October 25, 2020, or until the public health emergency is extended or terminated earlier by the US Secretary of Health & Human Services (HHS).
 

  • If you have COVID-19 symptoms, TakeCare covers, at no cost to you as a member, the initial testing/associated visit (including telehealth services) based on CDC’s criteria and physician’s evaluation & determination. TakeCare provides on its website a “CDC COVID-19 SELF-CHECKER” link to the CDC page which lists the symptoms of COVID-19 and other helpful information. 
     
  • If you don’t have COVID-19 symptoms but your physician has evaluated and determined that you’ve had close contact or were exposed, for at least 15 minutes, to someone who’s been diagnosed positive for COVID-19, TakeCare covers the initial COVID-19 testing/associated visit (including telehealth services) at no cost to you as a member.
     
  • TakeCare has expanded its Telehealth benefit coverage to include audio and video services using a computer, tablet or smartphone in addition to phone consultation for primary and specialist consultation. TakeCare encourages its members to use telehealth services to limit potential exposure in physician offices. Contact your provider regarding the availability of telehealth services. When related to COVID-19 testing and associated visit, applicable member share (copay, coinsurance, deductible) is waived. Otherwise, member share applies. (Contact your provider regarding the availability of telehealth services).
     
  • COVID-19 testing performed by the Guam Department of Public Health (DPHSS) or the CNMI Community-Based COVID-19 Testing Initiative/Commonwealth Healthcare Corporation (CHCC) are not covered by TakeCare. In these cases, the cost the test is borne by these government entities. 
     

In addition, TakeCare is temporarily extending the availability of its $500 travel benefit to approved urgent off-island referrals to our network providers in Taiwan, currently designated as a ‘low risk’ area by the Governor of Guam and the State Surgeon Physician Advisory Group.

 
The following temporary benefit enhancement ended June 1, 2020:
 

  • Allowing for early medication refills at in-network retail pharmacies for an additional 30 days for members who meet criteria 


***The updates and guidance from DPHSS and the CDC are fluid and ever changing as this 2019 Novel Coronavirus (COVID-19) pandemic continues. We will adapt our operating procedures and how we apply our benefits accordingly. ***


Click here for Travel Advisory

Click here for Travel Advisory for Taiwan



Provider Relations

Your provider relations team will be working remotely to continue to provide you with limited services. We may be reached through the following e-mails:
 

Primary e-mail: TC.Provider@takecareasia.com

For urgent Contracting concerns, please correspond with

Zarina Caliboso
Contracting and Credentialing Specialist
Zarina.Caliboso@takecareasia.com


Donabel A. Little, MPH, NDTR, CDM, CFPP, ACE-CHC
Clinical Quality, Wellness and Contracting Manager
Donabel.Little@takecareasia.com
Mobile (671) 686-3678

 

For Credentialing concerns, please correspond with Azaria Quenga
at Azaria.Quenga@TakeCareasia.com


For claims:

While our offices will be closed for the duration of the 14-day lockdown, our claims team will continue to receive claims submission electronically.

  • For providers who are currently submitting claims through TakeCare’s EDI system, you may continue to submit claims as is.
  • For providers that submits manual claims to our office, you may submit through e-mail.

Please ensure that claims are sent on a secure site and e-mail to:

Claims_team@takecareasia.com

We are continuing to monitor the news, updates, and guidance from DPHSS, World Health Organization, the CDC, and other agencies regarding the 2019 Novel Coronavirus (COVID-19) and will adapt our operating procedures accordingly. For the latest updates, visit our website or follow us closely on social media.

 

FHP Health Center

At FHP Health Center, your health and safety are important to us. FHP remains open during PCOR1 to serve all of your healthcare and medical needs. To better serve you, we encourage you to keep your appointment with your healthcare provider. We have implemented stringent screening and sanitizing procedures to keep you safe. Come see us! For appointments, call 646-5825 and press 2.

For the most up-to-date information, please visit our Facebook page https://www.facebook.com/fhphealthcenter/ or website at takecareasia.com.

 

FHP Revised Hours (as of September 03, 2020)

FHP Health Center Remains Open for YOU!
Updated Temporary Revised Hours during Covid-19 Pandemic: Effective Sunday, September 06, 2020, FHP Health Center is open from 8:00am – 8:00pm, Monday thru Saturdays. CLOSED on Sundays. DLS laboratory at FHP Health Center will mirror FHP’s hours of operation.

Mega Drug III at FHP is open from 8:00am – 6:00pm, Monday thru Fridays. 8:00am – 2:00pm Saturdays. Closed on Sundays.

FHP Vision Center is open from 8:00am – 6:00pm, Tuesday thru Saturdays Closed Sundays and Mondays.
 

  • Telehealth appointments now available
  • Online payment now available
  • Same day appointment available
  • No appointments needed for Urgent Care

 

Before you arrive:

  • Appointments will be scheduled (except Urgent Care) to allow for social distancing

 

When you arrive:

  • In order to comply with local governmental mandates, we will be limiting access to the clinic to patients only. No escorts will be allowed unless necessary for a disabled client. For minors, one adult can escort the patient.
  • Before entering the clinic, all patients will be screened and their temperature will be taken. If anyone has a temperature of 100.0 Fahrenheit or higher, they will be asked to reschedule and be seen at FHP Urgent Care.
  • There will be a NO MASK, NO ENTRY POLICY. All patients will be required to wear a mask before entering clinic. If you have an infant, please place a blanket over their stroller or car seat. If you have a toddler, apply a scarf to their facial area shielding the nose and mouth area for environmental exposure.
  • Effectively immediately, please do not wear a face mask with an exhalation valve/bulb cover in the office or clinic. This mask is intended to make individuals breathe easier but it also allows the virus out. Therefore, it does not protect others from getting covid-19 if the individual wearing it has the virus.

 

Our clinic will look different when you come in:

  • Seating in the lobby will be limited and spaced to comply with social distancing guidelines.
  • The front desk check-in area will have clear acrylic sneeze guards to protect patients and staff.
  • Each department will be limited to comply with social distancing guidelines.
  • Our lobby area will routinely undergo a disinfection process using EPA approved disinfection agents.

 

The way we greet each other will be different than before. We may not be high-fiving, fist-bumping or hugging, but our connection to each other will remain strong during this time. We look forward to seeing you again and are happy to answer any questions you may have about the steps we have taken to keep you, and every patient, safe in our practice. 

Our staff will do their best to reach out to every patient in the coming weeks to help schedule and confirm appointments. We will do our best to keep waiting times to a minimum while maintaining new protocols for everyone's safety.

FHP Dental Center patients please call 646-5825, press 2 to make an appointment, then press 2 to schedule an appointment or for inquiries.

FHP Vision Center patients please call 646-5825, press 2 to make an appointment, then press 3 to schedule an appointment or for inquiries.

 

Vision and Optometry services include:

  • Valid prescription refill for eyeglasses or contact lenses;
  • Frame adjustments (curbside drop off and pickup only; please call (671) 646-5825, Press 2, before proceeding through curbside drop off and pick up)
  • Eye Exam with Optometrist.

 

Any urgent visits will still require patients to call in and schedule an appointment. 
For any optical services such as eyeglasses, frames, or contact lenses, please email albert.soriano@fhphealth.com.
 

Click here for detailed schedule
 

 

We understand that you and your family may be anxious about COVID-19. We want to assure you that FHP Health Center has a rigorous infection-prevention protocol that meets local, state, and federal regulations.
 
Our top priority is to ensure you and your family’s safety at all times. Please, take a moment to determine if you meet any of the following criteria listed below:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing 
  • Traveled or been near a person who has tested positive in the last 30 days

 

If you answered “yes” to any of the criteria above, call the FHP Health Center at 646-5825 EXT. 8174Mondays through Saturdays between 8am-8pm.
 
FHP Medical services are open to serve you. Our medical services are Urgent Care, Adult Medicine, Pediatric, Radiology and Cancer Center.
 
In compliance with CDC and DPHSS COVID-19 guidelines on social distancing, FHP Health Center has temporarily implemented limitations on patient chaperones.

  • For minor or pediatric patients – only 1 guardian or parent to accompany patient
  • For adult patients – 1 chaperone for elderly and adult that needs assistance.
  • For adult able patients – no chaperone allowed

 
These restrictions may be difficult for patients and their loved ones, but FHP Health Center is taking these necessary steps to protect patients, staff and community. Limiting the number of chaperones is temporary and is being done for the safety of everyone
 
FHP Health Center has implemented a COVID-19 screening process at all building entrances. Prior to entering the clinic, a screener at the door will interview you and your family members. The screener will determine if you will require additional assessment at our designated isolation area by a nurse and provider or are able to enter the clinic.
 
As a reminder, the best prevention includes washing your hands frequently, observing cough etiquette, stop touching the facial area, maintaining a social distance and avoiding large crowds.
 
Thank you for choosing FHP Health Center for all your health care needs. We will always be committed to protecting your safety while maintaining a high-quality of care.
 
We’re all in this fight to stop the spread together. Thank you for your cooperation.